QUESTIONS ABOUT GLASSES:
HOW DO I KNOW WHAT STRENGTH TO USE?
Age-related vision is (as the name tends to suggest) something to do with age, and most people follow the table that you can see here. If you are uncertain, you can always have your eyes tested by an optician. Some opticians perform eye tests free, others charge.
WHERE CAN I TRY HAVE A LOOK GLASSES?
We haven’t got a showroom, but you can try a selection of our glasses at our dealers – you will find them here. You will only find the complete collection in our web shop, however, – and if you have purchased a frame that still does not suit you, you can of course exchange them without any problems.
SHOULD I USE A +STRENGTH OR A -STRENGTH?
If you find it difficult to see things clearly up close, such as reading a newspaper, you should use + strength (reading glasses). If you experience difficulty in seeing objects clearly at a distance, for instance, recognizing people across the street or reading signs while driving, you should use - strength (distance glasses). If you are uncertain about your specific needs, it's advisable to visit an optician or ophthalmologist for an eye test.
CAN I PUT MY OWN LENSES IN YOUR FRAMES?
No, that isn’t something that we recommend. Our glasses are not intended for replacement of the lenses, so we can’t guarantee the result. But you can always ask your optician about what they think.
CAN I GET GLASSES WITH DIFFERENT STRENGTHS IN EACH LENS?
Unfortunately not. We only have ready-to-wear glasses in strengths -1.5 to +3 with the same strength in both lenses.
HOW DO I LOOK AFTER MY GLASSES?
Your Have A Look glasses are quite hard-wearing ... and they come in a neat case, but you will, of course, need to clean them sometimes. Use a polishing cloth and wash them occasionally with a mild soap or detergent.
WHERE ARE THE HAVE A LOOK GLASS MANUFACTURED?
All of our Have A Look glasses are designed here in Denmark and manufactured in Taiwan.
WHAT ARE FLEXIBLE ARMS?
Flexible arms are spring-loaded to help the frame fit your face, making the glasses very comfortable to wear. The flexible arms also mean that the frame does not break easily ... and the glasses fit very well in a hair style, precisely because of the springs.
WHAT ARE BIFOCAL SUNGLASSES?
Bifocal sunglasses are glasses that only have a prescription lens in a small area at the bottom of the lens, while the rest of the lens has plain glass and acts as a normal pair of sunglasses. The lenses offer UV protection, of course. Bifocal sunglasses are practical, because they act both as normal sunglasses and as outdoor reading glasses.
QUESTIONS ABOUT DELIVERY, RETURN, EXCHANGE AND PAYMENT:
CAN I EXCHANGE MY HAVE A LOOK GLASSES?
Yes, of course you can! All you have to do is to complete the return slip that came in the box and send it to us with the glasses that you want to exchange. The glasses must be in the same condition as when you received them. We will send the new glasses for you free of charge, but you must pay the return postage yourself.
CAN I CANCEL MY PURCHASE – AND GET MY MONEY BACK?
Yes, no problem! You have 30 days’ right to cancellation at Have A Look. If you cancel your purchase, just send the product back to us and we will credit your payment card directly when we have received the glasses. Products must, of course, be returned in the same condition as when you received them. Please note that you must pay the return postage.
HOW AND WHEN DO I GET MY MONEY BACK IN THE CASE OF A RETURN?
We will credit your payment card directly upon receiving your returned glasses. Please note that the bank's processing time for the return can take up to 10 working days.
WHAT IS THE DELIVERY TIME?
We send your glasses by post with PostNord Tracked Letter, with a delivery time of approx. 5 business days from the day you order them. Delivery times may be longer for countries outside the EU.
WHAT POSTAGE WILL I PAY?
You get free shipping with PostNord in Europe when you buy 3 pairs of glasses. If you buy less than 3 pairs postage is €7. Outside Europe shipping costs are always €7 with PostNord.
I HAVEN’T RECEIVED MY GLASSES
Your Have A Look glasses are sent by post directly to your door. The delivery time for EU countries is approximately 5 business days with PostNord 'tracked letter' from the day you ordered your glasses. The delivery time may take up to 8 working days for countries outside the EU. Contact us at firstname.lastname@example.org or by phone at +45 25 12 00 98, if you haven't received your glasses and we will investigate and ensure you get them as quickly as possible.
YOU HAVE SENT ME THE WRONG GLASSES
We are very careful when we pack our glasses. Even so, although very rarely, we occasionally make a mistake during packing. If you have received the wrong glasses, send us an e-mail at email@example.com or call us at +45 25 12 00 98, and we will, of course, ensure that you are sent the right glasses, together with a prepaid reply envelope that we would be grateful if you could use to send the first glasses back.
THERE IS SOMETHING WRONG WITH THE GLASSES I HAVE BEEN SENT!
There shouldn't be anything wrong! If there is anything wrong with the glasses that you have received, please contact us at firstname.lastname@example.org or by phone at +45 25 12 00 98, and we will send you new glasses and a prepaid reply envelope that we would be grateful if you could use to send the first glasses back.